Juici Patties’ mission is to provide excellent customer experience by providing authentic Jamaican food at their 60+ restaurant locations, from their 3 factories, and at over 800 independent retailers across the world. To achieve this goal, the company knew they had to maintain a consistent level of execution at their stores, factories, and retailers. In Jamaica, Juici Patties was already well above its nearest competitor in customer service, but they were ready to raise the bar even higher.
Although Juici Patties had developed its own audit forms, mystery shopper evaluations, and operations checklists, they were all being done on paper; and for following up on important issues, managers used phone calls, texts, and emails.
With these outdated processes, raising the bar on their customer experience was impossible. That’s why Juici Patties implemented Zenput, the leading Operations Execution Platform that helps restaurant operators create great customer experiences at 40,000+ locations in 35+ countries.
With Zenput, Juici Patties has seen faster and more-streamlined resolution of issues at their stores and managers spending less time on sifting through paperwork and more time on the things that matter most.
Most importantly, Juici Patties has seen a significant boost in customer service ratings.
Want to learn more about the partnership between Juici Patties and Zenput? Download the full case study here!